FAQ's

Do you make all of the items you sell yourself?

Yes, all of the items I sell are handmade solely by me.

How do I shop on your website?

Browse through the categories, click on the ones you like, to read the description which includes sizing details &/or colour/bead options if applicable. If you wish to purchase the item just click on the 'add to basket' button provided. When you have finished, there is a basket symbol at the top right of the page, click that, then follow the on screen instructions.

How do I pay for my order?

All payments are made through Paypal. It is easy to use, there is no charge for using them & you do not need to have a Paypal account to make a payment.

When will you post my order?

Orders are posted within 1 to 3 working days of cleared payment being received, further details can be found on my shipping page. If you have placed a large quantity/wholesale sized order please see my terms & conditons section for full details.

Do you accept wholesale or large quantity orders?

Yes, large quantity/mutiple item orders are most welcome although please understand such orders may well take longer than the usual 1 to 3 working day processing time stated. For full details please see my terms & conditons section.

Do you take custom orders?

No, sorry to say due to my ever increasing day to day work load of shop orders I am no longer able to take on custom orders.

What shipping company do you use?

All orders are posted via Royal Mail. For further details please see my shipping section.

Can I contact you?

Yes, of course! Please click on the contact link provided which can be found under the 'more info' heading at the top of each page or at the base of each page in the coloured bar. A box will appear where you can add your message & then just click send.

What are your business hours?

My business hours are Monday to Friday 8.30am to 4.30pm GMT - I do not work weekends or bank holidays.

Do you offer allergy &/or care & safety advice about your products?

Yes, please visit my jewellery care section for full allergy & care & safety information & for details pertaining to the 'use of' & materials used in the making of my products please see my terms & conditions page.